If you need technical support for a security issue—for example, to reset your Apple ID password or to review a recent iTunes charge—view the Get help with security issues support article or contact Apple Support.
If you have questions or concerns about Apple’s Privacy Policy or data processing, you can ask us about privacy.

Mac computers can get viruses and need file-based antivirus protection. Additionally, they need the other layers of protection offered in a device security software suite such as Firewall, Intrusion Prevention and Anti-phishing Protection. We have been helping to protect Mac computers for decades. Apple very quickly shipped security patches to protect against this vulnerability and published a detailed support document that Mac users who handle particularly sensitive data should read.

How to report a security or privacy vulnerability

If you believe you have discovered a security or privacy vulnerability that affects Apple devices, software, services, or web servers, please report it to us. We welcome reports from everyone, including security researchers, developers, and customers.

To report a security or privacy vulnerability, please send an email to product-security@apple.com that includes:

• The specific product and software version(s) which you believe are affected
• A description of the behavior you observed as well as the behavior that you expected
• A numbered list of steps required to reproduce the issue and a video demonstration, if the steps may be hard to follow

Please use Apple's Product Security PGP key to encrypt sensitive information that you send by email. You can also use Mail Drop to send large files.

You'll receive an automatic reply from Apple to acknowledge that we received your report, and we’ll contact you if we need more information.

How Apple handles these reports

For the protection of our customers, Apple doesn't disclose, discuss, or confirm security issues until our investigation is complete and any necessary updates are generally available.

Apple uses security advisories and our security-announce mailing list to publish information about security fixes in our products and to publicly credit people or organizations that have reported security issues to us. We also credit researchers who have reported security issues with our web servers on the Apple Web Server Notifications page.

In certain cases, Apple pays rewards for sharing critical security issues. Learn more about the Apple Security Bounty.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy 3 years of peace of mind when you buy AppleCare+ for Mac.

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.¹ In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.²

One stop for support

Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

• 24/7 priority access to Apple experts by chat or phone
• Global repair coverage¹
• Onsite repair for desktop computers: Request that a technician come to your work site³
• Mail-in repair for portable computers³: Mail in your Mac using a prepaid shipping box provided by Apple
• Carry-in repair³: Take your Mac to an Apple Store or other Apple Authorized Service Provider

Hardware coverage

Protect My Pc For Free

AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

Coverage includes the following:

• Your Mac computer
• Battery¹
• Included accessories such as the power adapter
• Apple memory (RAM)
• Apple USB SuperDrive
• Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax¹

Software support

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

• Using macOS and iCloud
• Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, and Keynote, and pro apps such as Final Cut Pro X, Logic Pro X, and more
• Connecting to printers and AirPort networks

How to buy

1. Purchase AppleCare+ with your new Mac.
2. Or buy it within 60 days of your Mac purchase:
• Online (requires you to verify your serial number)
• At an Apple Store (inspection of Mac and proof of purchase are required)
• By calling 800-275-2273

AppleCare+ available for:

• MacBook
• MacBook Air
• 13” MacBook Pro
• 15” MacBook Pro
• 16” MacBook Pro

Computer Software Protection Programs

For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operation and integration issues, purchase AppleCare OS Support. See AppleCare+ Terms and Conditions for complete product details.

Get support now by phone or chat,
set up a repair, and more.

Call Apple Support at 1-800-APLCARE.

Antivirus Protection For Mac Computers

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